I'm not sure but is Aliexpress an authorized retailer? It’s slow but Logitech’s is warranty is better than most. They've asked for the receipt 3 times now. neither product was registered until the call in which i received the rma's....AND... after not taking no for an answer and explaining that i need my gear to work they sent me brand new gear without even wanting the old "barely/perfectly working" gear.... I'm sorry your experience was crappy.... but Logitech RMA is super easy... just avoid email communication.... its hard to say no to a customer on the phone who won't accept no for an answer there's always a supervisor who can approve your rma...i'm going to guess since i don't know full details of the origins of the g502.6 months ago contacted Samsung to RMA a 850 Evo.
Your post si 6 days old so i am sure you already shipped it back, lol. If ever you are in Asia as far as I know is our support will inform you that you need to contact your retailer or something like that.I am sure that is Steelseries warranty policy. Please return the product to the point of purchase as the product is still within the retailer's two year warranty period. In 2019 a gaming company does not have a RMA program for their product! also it will be new, not refurbished. At least they won't honor mine. The product was NEW with receipt. I’ve also never had them ask me to replace or destroy hardware, granted failures were bad enough to nullify resell. Definitely get into contact with them about this issue. I just wish Logitech products didn’t require so much RMA. Produced by Logitech! Does Logitech giving you a shipping label to send the device back. share. And Logitech said "the product is still within the retailer's TWO YEAR warranty period". The retailer has refused to give me a written refusal but will not exchange or repair my mouse.i have amazing success with Logitech RMA and did just recently ... the secret is to skip email communication and go right to the phone and don't take no for an answer..... they sent me a g910 and g933 as rma replacements2 months ago. I used to like logitech but IDK there rma is great and all but it's almost like they know their mouses won't last the warranty and they build em cheap because I'd guess most people who aren't enthusiasts probably never even consider warranties. Do you have to pay for shipping? It doesn't track small movements when I move it 2 mm on my mousepad. Logitech RMA Experience: Horrible! Authorized retailer? The first two times they "never received" the e-mail despite getting all my other e-mails. 7 comments. Since I thought I was purchasing a quality product, I did not save the receipt (who hoards receipts anyway?). As i did 2 years ago with a keyboard. so if the replacement mouse will break in the next year, you will get another replacement.I just wish Logitech products didn’t require so much RMA. Since it's still on its warranty, I figure I'm better off getting it replaced than opening it up and voiding the warranty. Logitech RMA Process? The product was NEW with receipt.