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It is not something implemented when a disaster happens, but refers to those actions carried out daily to sustain service, stability, and recoverability. Safe Harbor Note. Janeiro Digital felt confident that they could build on the knowledge and understanding they had gained from the previous project. Business continuity is sometimes confused with disaster recovery, but they are two separate things. LOG IN. Within CyrusOne’s data centers, their customers are able to utilize services for their equipment such as monitoring, security, climate control, and maintenance. Their legacy ticketing system strained to handle the support load and manual phone and email follow-up made for slow service and high overhead.
From Colocation to Managed Hosting to Enterprise Management, we are dedicated to increasing the availability and efficiency of your critical business applications and safeguarding the data around which your business revolves. We can help expand your reach. Make your customers happy via text, mobile, phone, email, live chat, social media. CyrusOne customer references have an aggregate content usefulness score of 4.7/5 based on 1298 user ratings.
When the newly appointed CIO’s IT Director and two Systems Administrators decided to leave, he turned to nDivision to stablize the environment, bring it up to ITIL best practices, implement automation and drive up service levels . In order to achieve business continuity, all system plans, implementation, support, and maintenance must be centered on this basis.Business continuity activities include every day tasks such as project management, system backups, and help desk. It is not something implemented when a disaster happens, but refers to those actions carried out daily to sustain service, stability, and recoverability.
We've created a complimentary bundle to support remote teams. They are committed fully to understanding the state of CyrusOne’s business and the problems they experience and then developing technology solutions that move the needle. Start a free trial. This lets CyrusOne and Janeiro Digital operate as true partners for solving business problems with technology.As a result, CyrusOne’s Help Desk and support operations were constantly flooded with a wide range of requests. CyrusOne provides IT Infrastructure and Services for growing businesses in Houston and surrounding areas. Many of the support requests that the Help Desk was encountering each day were repetitive and seemed to be good candidates for automation.