I always paid my bill every month on time until I ran into an unforseen situation with my one payment while I was on unpaid maternity leave for 3 months. That is completely untrue. If you want to contact Verizon Wireless to start a legal process, there are two ways: Begin Small Claims Court proceedings by contacting Verizon Wireless at their legal address.. Sending a demand letter to contact Verizon at their legal address is an initial step in the Small Claims process.Instructions for following this process, and what to do after you contact Verizon, can be found here. I am usually so angry by the time they answer that I start the conversation by apologizing for being crabby and that I know it's not their fault but that I'm on the verge of bursting a blood vessel. And typically respond relatively quickly.If you need additional assitance, they can open up a private chat.They will give you a few things to try at first.Try contacting them via twitter.I actually got an address (In Trenton NJ) to send a complaint letter. Needless to say I never heard a thing.I have found them to be quite helpful.I called (not mention how long I wait), and chatted online by inquiring why my FiOS bill keep incresing in last five months since June, 2017, by each month, albeit that I was promised by Verizon that the price is fixed during the contract period. The agent points out the Verizon surcharge is increasing while the bundle price still has no change. She knew I pay one bill, and told me Verizon is not charity organization several times, meanwhile try to sell me new contract with $15 more per month by locking me in next two years with the same service. Both agents on phone and online chat show more energy to sell product or insult complaints, instead of resolve and report the issue. I'm a many years Verizon customer for both FiOS and wireless phone, and paid my bill every month for more than ten years. I believe I have rights to know why my bill is increasing every month, not just a single word of government tax. I have been a dedicated verizon fios customer for two years. Please be sure to complete this form in its entirety and keep a copy for your records.
One hour and 20 minutes on the phone and counting for an extender(s) that Verizon should pay for after selling me a Quantum router that would cover the whole house - terrible and waiting to move on! Online help was useless and for trying to accomplish something simple. It takes an inordinate amount of time to sort through all the options before being able to indicate what the problem is -- and frequently, I've gotten bounced out at … Verizon does not care about their customers. In these situations Verizon offers several avenues to let the company know of problems or complaints with the organization or their service.
Are you an existing customer? As a matter of fact, many items listed in Surcharges, not looks like taxes or government related.
These options include email, call or postal mail.Christell York has been writing professionally since 2008 for various websites and offline for "The Houston Press." She specializes in technical, automotive, travel, personal finance and food articles. I was told via customer service that I would not be held responsible since the issue was on Verizon's end. Completed forms should be sent by email to NoticeofDispute@Verizonwireless.com, by fax to 301-966-5086, or you can mail to: Verizon Wireless HQ Dispute Resolution Manager One Verizon Way,
Please do not pretend that you have online services available that do not really exist. All I want is an email address where I can vent - I know verizon will probably send it straight to the trash file but it would make me feel better. Click "Contact Us" at the bottom of the screen on the Verizon Wireless homepage.Select the method by which you would like to file your complaint. Call, chat, or visit a nearby store to talk to our customer support team for your wireless & home services and devices. Hi penguin788, Please be aware that this a forum where users help other users. The Verizon Board of Director offices are located at the New York City headquarters and executive leadership and corporate functions operate out of the I had an awful customer experience this morning and I am looking to escalate it to corporate all over a $99.00 service charge they are forcing me to pay. If you wish to speak with a Verizon representative about your issue, then please visit our Support page for a variety of ways to contact Verizon, including "Ask Verizon," our virtual chat agent, and customer support phone numbers. Tatyana O 121 Grimsby str Staten Island NY 10306. After being a Verizon Fios customer for almost 14 years, I recently switched to ***** all because of HORRIBLE customer service. Complaints can be mailed, called in to Verizon Customer Service or made through online chat depending on the complainant's desire. You can do this by printing and completing and submitting this form to us.
For billing questions, please contact Verizon during normal business hours.