Please keep this confirmation in a safe place.We would like to point out that all data provided by you is processed only within the framework of processing your search report and stored for three years after completion of the processing.Report the loss to the lost luggage office of the airport concerned.Special Drawing Rights (SDR) are the unit of calculation of the International Monetary Fund (IMF); SDR 1,288 is currently equivalent to EUR 1,597.59. If your checked baggage exceeds the allowable weight limit, or exceeds the total size restriction of 158cm, excess baggage charges will be applied depending on your flight route.Please visit the Austrian Airlines website directly for information on these charges.. Find our different contact channels and topic-specific forms.Austrian Airlines is not liable for normal wear and tear such as scratches, dents or for damages to overfilled bags and fragile items in case of improper packing.Please submit the original invoice, the baggage tag and the baggage loop together with the damaged bag.Yes, if you only realise that your baggage has been damaged or that items are missing after leaving the airport, please notify us within the statutory period of seven days maximum.We recommend that you also take out a travel baggage insurance policy.Problems can always arise in a complex flight network. Amongst other data, these store your language setting and flight search request. Austrian Airlines offers flights to 130 destinations worldwide. We will take care of any delayed or damaged bags. We recommend that you also take out a travel baggage insurance policy. Austrian Airlines Excess Baggage. Austrian Airlines is not liable for normal wear and tear such as scratches, dents or for damages to overfilled bags and fragile items in case of improper packing. Find out about these and other topics about passenger rights.Was your bag damaged during transport or is an item missing? Discover the charming way to fly! You will receive a written confirmation with a transaction number to track the status of your report. We use cookies to enable us to offer you the best possible service. We answer these and many more questions.Is your baggage delayed, damaged or lost? Compliance with the deadlines will be determined by the postmark, or by the automatic receipt date for fax and email.While we determine the location of your case, you can track the status online using the transaction number.
The liability of airlines for travel baggage is regulated by law.For international travel and domestic travel, liability for damage, destruction, loss or partial loss as well as delayed delivery of baggage is limited to 1,288 Special Drawing Rights per traveller.You should report the loss of or damage to your bags direct at the local baggage tracing office before you leave the airport.We will gladly issue a damage report for your insurance company. The liability of airlines for travel baggage is regulated by law. Sports baggage Ski equipment, surfboard or golf bag: take your sports luggage with you. We are using cookies. As soon as your baggage has arrived, we will contact you by phone to organize baggage delivery.What are your rights in case of delay, cancellation or overbooking?
For basic economy class, the check in baggage should not be more than 32 kilograms and the carryon baggage should not be more than 15 kilograms. This information can save you some unpleasant surprises.Find out how many bags in what size are included in your fare. (As at 10/01/2020; we would like to point out that this amount is subject to price fluctuations and can therefore change).Find out how many bags in what size are included in your fare. Here you can find the most important information, links and contact details.After we have successfully received your details, you will receive confirmation in writing with a reference number.You are responsible for your hand luggage.
We transport it either within the free baggage allowance or for a surcharge.We inform you which items are allowed or prohibited in the cabin and in your checked baggage. Keep this damage report in a safe place.Alternatively, you can report your delayed baggage to lufthansa.com within 24 hours of the arrival of your flight.Have you been waiting for a long time at the carousel to claim your case? If your case does not arrive, please contact the Austrian Airlines staff directly at the airport.
You will also find information about prams and special cases.We need detailed information about your baggage so that we can expand the automated, global search.We require the following information so that we can compile a damage report:Please send this information eitherDo you have an issue regarding a specific topic or would you like to give us feedback? If you do not have private insurance, you must provide proof afterleaving the airport that the damage was caused during the time that the bag was in the keeping of Austrian Airlines. Ski equipment, surfboard or golf bag: take your sports luggage with you.
You can find all important information and contact details on our service page.We have the right solution for you if you would like to take more bags than included in your free baggage allowance.On selected routes, you can prepare your baggage at home for the trip and save valuable time at the airport.