EVERYTIME I contact your customer service reps by phone I get information from one person and then it then changes when I speak to someone else. I returned my device to the store after 18 days.
Sprint-Nextel Corporate Office & Headquarters 6200 Sprint Pkwy Overland Park KS 66251 Sprint-Nextel corporate phone number: (913) 624-6000 Average Rating and Total Reviews. I have been told 11 times that someone will call me back reguarding my issues and still no one has ever called me back. I am so ready to change to another provider......I am glad to pay the activation fee ONE time with new service but with EVERY upgrade, seriously someone is making some money.Today, I had the worst customer experience of my life with Sprint. Count me in I am willing to testify against Sprint and how bad is there customer service and what the managers and supervisors say they are going to do they don’t do. They changed their 30 day customer satisfaction policy to 14 days. For over a week we have been on the phone and have gone back to the store and have accomplished nothing.
I want out of this contract and I'am going to write to Sprint and tell them how bad they suck.I just went in to get a new battery for my internet. I don't care if Samsung has a strict policy..We have been customers for 8 years, the amount of money we have spent on our bill and half of it probably are not legit charges, but send me a new phone, eat the cost and throw the phone away. They didn't have any iPhones in stock. They refused to review the call. My 15 year old son who has a speech impediment has called also and the customer service rep who spoke to him was very kind and nice to him. im being charged for over 500 international minutes!!! The Sprint World Headquarters Campus is a collection of 17 buildings encompassing 3,900,000-square-foot (360,000 m 2) on 200 acres in Overland Park, Kansas that is the world headquarters of Sprint Corporation, an American telecom company.. Their billing is jacked up,their customer service sucks. I then found out that even if I return everything within the 14 days that I would still be responsible for the activation fee's for each line because I only had 3 days to return everything to not be charged the activation fees.
And now money that was taken from my bank account in minutes, could possibly take months to be returned to me. Finally the iPhone came in. I told the sales person I only wanted two lines and wanted to keep our phone numbers. They charged me a cancellation fee. I am paying over 200 dollars for service that does not work. Crazy.... and you know i wouldn't have left sprint i wasn't upset with them they just couldn't get the towers fixed after they stopped working. Well i notice the two yeaar contract and told her i did not want a two year contract. it's f****** discount did they give it to you les you happy in front they will screw you up. I called Sprint to discuss my account and was placed on hold several times because i was frustrated then the rep placed a note on my account where no one can help me unless i talk to her, tell me where my rights are?? I get the same answers EVERY time I call about how no one can help me. I called them and they promised to refund the money on the next bill. Its time for us as consumers to stand up and let sprint know that they can feel the recession pinch as well and a consumer can. Believe me when I say they lie in that department. I had to call...wait an hour for them to find it and was told the phone was sent back. WE DID, THEN GOT A BILL FOR 327.00. Hope this is the case. Im not upset for what i pay, im upset for the fact that i have been lied to by the sprint associate and his coworkers about the plan!Hello, I have had the exact thing happen to me, I was told the an early canellation fee would be waived by a supposedly supervisor, and not knowing at the time that there was an early cancellation fee for the wireless air card, because I was NOT supplied with a contract nor was I supplied with any disclosures,I have spoken to about 5 diffrent reps and each one tells me something different, I have been a long time customer for over 10 years, and soon as my contract is up in October I will be switching to another carrier, and att and verizon both are looking to be good possibilities right now .You go figure stupid. Recently a friend of mine passed away I never knew his family called me until 4 days later when the four day old message finally reached me. so i never even looked at it as i signed it. They are forever fixing their towers. I take it to sprit service center and they tell me I have a serious software issue on my new phone but because the screen is cracked they can not help me without going through the insurance. Wow, way to go Sprint in your hiring, I see it doesnt take much brains or manners to work for your company. Well my bill came on 8/6/12. they don't disclose additional charges, they double charge you, if you can get a signal in your home they will set you up with a booster tower for an addition $120.00 and $5.00 per month. Its like they are buying their commonsense out of the dollar store. How in the hell can they CALL ME IF THE PHONE DOESNT WORK! "THAT'S NOT HOW WE DO THINGS, READ YOUR CONTRACT!"
Her name is Hindi Phillips ph#254-298-7430 she has not returned my ph calls nor answers her ph when i call. I was fed up with them and went in to the store with her, only to realize they have young disrespectful people working there!! They need training.